Remote Support Access

Select your operating system below to get started with remote support

Windows

Download and run our secure remote support tool:

Download for Windows
1. Click the download button above
2. Run the downloaded file
3. Accept any security prompts

Mac

Choose your preferred installation method:

Download for Mac

Or use Terminal:

sudo curl -L "https://d3networks.servicedesk.atera.com/api/utils/AgentInstallScript/Mac/001D000002Fb42EIAR?customerId=14" | sudo bash
Copied!
1. Open Terminal
2. Copy and paste the command above
3. Enter your admin password when prompted